5 Things to consider now!

5 Things to consider now!

As we start to see the hospitality industry reopen, it’s imperative that you have a plan in place to navigate the tricky months ahead. In many ways, the hard work starts now! Here are my top 5 priorities for you to consider...
Beware the Ides of March

Beware the Ides of March

Julius Caesar Do you or your organisation need a dose of self-renewal? Business leaders I speak with fall very broadly in to two halves. Ones where Covid has generated huge opportunities and revenue growth vs those whose businesses have been decimated by Covid. For...

Customer Journey Activity

Does your Customer Journey need reviewing to deliver word of mouth advocacy ? For those who may be less familiar with the concept of the Customer Journey and at the risk of teaching readers to suck eggs, it can be described as the process that charts the journey from...